Terms of Business & Privacy Policy

Registered & Head Office Address:

Ethos Asset Finance Ltd,

The Innovation Centre, Hornbeam House, Harrogate, HG2 8QT.

Registered in England & Wales 09843819

Ethos Asset Finance Ltd are authorised & regulated by the Financial Conduct Authority for Full Permission Credit broking under FRN 723779.

Ethos Asset Finance Ltd are registered under Data Protection ZA156001.

Ethos Asset Finance are a Credit Broker not a Lender. We may receive a commission related to your transaction or an introductory fee from the parties involved in the transaction.

Third Party Agreements

Ethos Asset Finance will not be held liable for any product or service that has been provided via a third-party Lender, Dealer or Manufacturer.  Ethos Asset Finance will act as an intermediary between third parties where required.

Complaints

Ethos Asset Finance make every effort to ensure our customers our completely satisfied with our Service. We understand on some occasions you may not be entirely satisfied. In this instance we will do everything we can to resolve your issue without delay and minimum inconvenience. Should you need to speak to us please email customercare@ethosfinance.co.uk or contact your Account Executive who will escalate your complaint without delay. You can also call on 01423 608666 or contact us in writing to Ethos Asset Finance Ltd, The Innovation Centre, Hornbeam House, Harrogate, North Yorkshire, HG2 8QT.

We will respond to your complaint within 3 working days. You will receive a final response from us no more than 8 weeks after receipt of the initial complaint. Should we be unable to resolve your issue your have the right direct your complaint to the ombudsman. They can be contacted in writing at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Phone 020 7964 1000.

Privacy Policy

This policy explains how we will use and protect any information you give to Ethos Asset Finance Ltd when processing your data.

Ethos Asset Finance takes your privacy seriously and will only use your personal information to administer your account and to provide the services you have requested from us.

Information we collect

  • Name, Telephone Number, Email Address
  • Information on the product or service you may request. i.e: Funding requirements, Vehicle Details
  • Bank Details
  • Driving Licence/Passport Information
  • Any other Data legally required in relation to your application for regulatory purposes.

How we handle your data

  • We will use the data you have provided us with to source your funding requirements & requests.
  • With your approval we will use the information you have provided us with to carry out a credit search in conjunction with our associated funders. You may request a copy of the information we have shared with funders.
  • We will use your data to carry out all regulatory identity checks in conjunction with the prevention of Money Laundering or Fraud.
  • We may contact you for marketing purposes with information we believe is relevant via the marketing preferences you have requested. You can change these preferences at any time.
  • Any existing data we store may be used for marketing purposes. You may request to be removed from our marketing communications at any time. Please email customercare@ethosfinance.co.uk; call 01423 608666, write to Ethos Asset Finance Ltd, The Innovation Centre, Hornbeam House, Harrogate, North Yorkshire, HG2 8QT.

How we share your data

Your data will be recorded on the Ethos Asset Finance database. In order to provide the service you have requested we will share this information with carefully selected funders and any associated companies involved in the recovery of any agreement. Where you agree to purchase a vehicle involves us arranging the supply of a vehicle or product your information will also be shared with these Dealers or Companies to meet the needs of your requirements.

Where you are entering into an agreement as a partnership each partner will be required to provide their personal information. An association will be created with credit reference agencies which may link your financial records.

Your rights

Your rights to access your personal information

You may request to access your personal data at any time. Please email customercare@ethosfinance.co.uk; call 01423 608666, write to Ethos Asset Finance Ltd, The Innovation Centre, Hornbeam House, Harrogate, North Yorkshire, HG2 8QT.

Your right to rectification

If, for whatever reason, we collect and/or hold personal information about you which is inaccurate you have the right to request that we correct the inaccuracies.

Your right to erasure

You have the right to request that we delete your personal information from our records.

Your right to restriction

You have the right to instruct us to restrict how we use your personal information.

Your right to object

You have the right to object to us contacting you for marketing purposes.

Exercising your rights

You may exercise any of the above rights by contacting us using one of the following methods. Please email customercare@ethosfinance.co.uk; call 01423 608666, write to Ethos Asset Finance Ltd, The Innovation Centre, Hornbeam House, Harrogate, North Yorkshire, HG2 8QT.

Data storage

We will store your personal information for five years. Beyond this point your Data will be deleted from our database and destroyed in a secure, confidential manner.

You have the right to lodge a complaint to the Information Commissioner’s Office if you are dissatisfied about our use of your personal information. They can be contacted by post Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Third Party Privacy Policies:
Where a third party privacy policy is issued (e.g. where we issue a lender’s privacy policy to the customer on the lender’s behalf), it is the customer’s responsibility to review this document and direct any queries, comments or concerns to the third party. Ethos Asset Finance Limited will not be held responsible for the content of any third-party privacy policy or how they collect, store, use and/or share your information.